FREQUENTLY ASKED QUESTIONS

DO WE KEEP OUR INTERNET SERVICE PROVIDER (ISP)?

- Yes, you need to be connected to the Internet.

WHAT DO WE DO WITH OUR CURRENT HOST?

- After we transfer your content over you can discontinue your current host facilities.

WHAT SUPPORT DO YOU HAVE?

- Online 24/7 plus tutorials online. Also customer service during business hours available.

CAN WE SEE SOME SAMPLE SITES?

- Go to www.fortit.com and enter Clients to new sites

WHAT ARE THE ONGOING COSTS?

- $365 + GST ($1 a day) for 12 months. If there are any increases after 2 years, they will be related to CPI.

WHAT HAPPENS WITH OUR EXISTING WEBSITE?

- Our onsite design team will cut your existing site over to WEB ALIVE for you. (Up to 10 pages)

WHAT IF I HAVE AN EXISTING SITE? WHY SHOULD I PAY MONEY FOR ANOTHER WEBSITE?

- Our software allows you to control the growth of your website as your business grows, without the hefty hourly costs incurred by graphic/web designers to make changes. WEB ALIVE provides you with a fully maintainable CMS (content managed system).

DO I NEED A WEB ADDRESS (DOMAIN NAME)?

- Yes you do. If you don't have one currently, we can organize this for you and only charge standard domain registration fees, $28.5 for 1 year. (We charge no additional set up costs)

HOW CAN WE PAY?

- Credit Card / Direct Debit / Cheque (up front costs)

CAN WE HAVE OUR OWN DESIGN?

- Yes. If you want us to create the 'look & feel' of the website we can. Our customized design allows you to introduce your existing artwork (logo / flash / colors / images etc) which fall into our template. There are up to 100 design templates to choose form using WEB ALIVE, however if you wish to create your own design, we can cost this out for you.

CAN WE USE FLASH IN THE SITE?

-Yes, you can upload flash within the body of content at no extra charge if you have flash files yourself. If you don't have flash files, we can set this up for you at a minimal fee.

WHAT IF I'VE NEVER HAD EXPERIENCE MAINTAINING A WEBSITE?

-If you can use basic desktop software, you can easily create and maintain your own website using WEB ALIVE.

CAN YOU SEND EMAILS ONLINE?

- Yes. WEB ALIVE has an email administration function which enables you to maintain your email accounts online. (Up to 25 email addresses are available – more on request). You can send emails to individuals or set-up a 'group' email function. WEB ALIVE also enables you to forward emails onto an existing email address.

WHAT HAPPENS TO MY EXISTING EMAILS?

- Option 1: Our WEB ALIVE emails can be forwarded to your current address.
- Option 2: Keep existing email account active and continue to have new domain emails coming through.

CAN YOU ADD DOCUMENTS / PDF'S/ IMAGES ETC?

-Yes. The WEB ALIVE console allows you to browse your documents and upload or 'attach' any files/images.

HOW DOES THE PRODUCT CATALOGUE / SHOPPING TROLLEY/ E-COMMERCE FUNCTION WORK?

-There is an e-commerce function in the WEB ALIVE software that we have included at no extra cost. It allows browsing customers to purchase your products online, using their credit card to make a payment. Customers simply 'click' on the image of your product, where it is added to the online 'shopping trolley.'

WHAT HAPPENS AFTER I SET UP?

- We have a customer service team that will be in touch with you within 7 days to walk you through the software and help you get started.

HOW MANY PAGES DO I GET ON MY WEBSITE?

- Almost unlimited (Up to 1000).

HOW DO I PROVIDE YOU WITH THE COPY AND IMAGES?

- If you don't have an existing site that we can cut over for you, we will help you get started with the first couple of pages
- Provide copy and images in WORD/JPEG/TEXT file/ any soft copy.

WILL I BE ABLE TO VIEW AND CHECK CONTENT OF SITE BEFORE IT GOES LIVE?

- Yes

DO YOU REGISTER MY SITE WITH SEARCH ENGINES?

- Yes we can, however the site is structurally set up for search engine optimization. Also we have 'page title' set up. If you wish to have SEO we can cost this out for you.

DO YOU HAVE A STATS PACKAGE?

- Yes we provide you with a link to your stats page that enables you to check how many hits your site has had / number of visitors to your site etc. ie: www.domainname/stats.php

WHAT HAPPENS IF I CANNOT MAINTAIN MY SITE? CAN YOU MANAGE IT?

- Yes